Answers to your questions. Proof for your peace of mind.

Yes. Research Projects is BioTwin's only free program. By participating in research, you can start building your virtual twin through your profile, questionnaires, and research consent. The free program does not include a biological sample kit by default, but you can order one at any time.

No. The free Research Projects program allows you to start building your virtual twin through questionnaires and research participation. A biological sample kit is optional and can be ordered at any time.

No. TwinMe is a non-medical wellness experience. It does not provide concentrations, units, reference ranges, diagnosis, screening, treatment, or disease monitoring. TwinMe turns high-dimensional metabolic signals into proprietary Bio-Signatures and wellness scores.

If an unusual wellness pattern is identified, BioTwin may, depending on the context, analyze it and communicate certain observations to you. This does not constitute medical advice.

Yes. Your Bio-Signature data powers each TwinMe wellness program. Health Optimization, Weight Management, Healthspan / Longevity, and Apex Sport Performance are distinct programs, and each paid plan includes the biological update kit cadence for the program you choose.

BioTwin recommends every 3 months for proper longitudinal tracking. The Quarterly Plan includes 4 kits automatically shipped each quarter. The Monthly Plan includes one kit every month for higher resolution. The minimum cadence for meaningful trajectories is once a year.

When you order your BioTwin kit (Discovery Plan at $595, Quarterly Plan, or Monthly Plan), you automatically unlock two 50% off biological kits ($595 in gift value). Each code allows a loved one to order their own BioTwin kit with a 50% discount. You can also use a code for your own next biological update.

The Quarterly Plan includes 4 BioTwin biological update kits per year for each selected program, shipped quarterly and paid upfront. Health Optimization starts at $1,795 quarterly; Weight Management and Longevity have their own program prices.

The Monthly Plan includes 12 BioTwin biological update kits per year for each selected program, one per month, paid upfront for the highest-resolution biological updates. Apex Sport Performance is available only with this monthly upfront plan.

Free $0 accounts are available for approved BioTwin research project participants. Research participants can complete their questionnaire and begin building their profile. Kits are purchased separately unless included by the research protocol.

The regular price of the BioTwin kit is $595. This includes your at-home collection kit, high-resolution biological analysis in our lab, secure data integration, and full access to your TwinMe portal. Under our current offer, purchasing a Discovery kit at $595 also unlocks two additional biological kits for you or your loved ones at 50% off.

Not really. Most consumer wellness trackers focus on one narrow category and usually remain separate reports. BioTwin is designed differently. Instead of giving you one isolated panel, BioTwin combines Bio-Signature analysis, biometrics, lifestyle questionnaires, longitudinal tracking, and the files you choose to upload into one personalized TwinMe dashboard. That means BioTwin is not simply a cheaper way to buy many separate tools. It is a different product category: a personalized virtual twin that becomes more useful as your data accumulates over time.

The Health Bracelet covers heart rate, HRV, sleep stages, blood pressure, blood oxygen, temperature, ECG/PPG, and activity. It is IP67 waterproof and feeds into your virtual twin in real time. An advanced TwinMe Smartwatch is in development; leave your email on the store page to be notified.

Cancer Risk Program is a non-medical wellness score. It uses lifestyle inputs, family history, wearable signals, and metabolic lifestyle Bio-Signatures to estimate modifiable lifestyle-linked risk patterns. It does not detect cancer, does not screen for cancer, does not use cancer biomarkers, and does not replace clinical screening or medical advice.

Once your sample is received in the lab, processing takes between 1 and 8 weeks depending on assay turnaround. We notify you as soon as your portal updates. In the meantime, your virtual twin starts learning from your onboarding profile and your wearable data.

Yes. Within 14 days of purchase, if your kit has not shipped, you receive a full refund. Once your kit ships, the kit and any started analyses are non-refundable. On the Quarterly Plan or Monthly Plan, you can cancel future kits before they ship.

Yes. You can show your portal to your doctor. For specific support sharing your results, write to us, we will help.

Canada, free both ways. Everything is included. Contact us for international shipping.

Yes. Your data is encrypted in transit and at rest. We comply with Quebec's Loi 25 (Law 25), which is one of North America's strictest personal information protection frameworks. We do not share or sell your personal data. Our Data Protection Officer is Louis Philippe Noel; you can reach the DPO at dpo @ biotwin.ai for any privacy request, including access, correction, or deletion of your data.

Yes. Account deletion is one click in your portal under Settings · Data. Deletion removes your personal profile, biological marker history, and report archive within 30 days.